Frequently Asked Questions
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How to use
Yes, you can use our services even if you don’t fly. You can use our services as a means to commute to Bangkok CBD area and vice versa.
Yes, If there is a vacant seat, you can use our service even without making a purchase in advance. Please go to our Elephant Airport Express counter between Exit 7 and Exit 8 to buy a voucher or simply ask the concierge at your hotel to buy the voucher.
Yes, you don’t have to stay with the hotel that has our bus stop in order to use our service. You can take the bus to the nearest stop and walk to your hotel; or walk to our nearest bus stop from your hotel to use our service to commute to the airport.
There is only 1 terminal at Suvarnabhumi Airport. The bus will drop you off on the 1st floor. Departure is usually on the 3rd floor. Please check with your airline for the departure gate.
The meeting point is at Level 1 between Exit 7 and Exit 8, at our service counter.
For domestic flights, we recommend arriving at the airport at least 1.5 to 2 hours before your flight time. As for International flights, we recommend 2–3 hours before your flight time. Keep in mind that our service takes approximately 2-2.5 hours to the airport.
Arrival time of the bus may be delayed due to traffic conditions, so please spare some extra time for Check-in at the counter. Please also note that check-in time varies from airline to airline. Please check directly with your airline regarding check-in and departure times.
If there is a vacant seat, we are happy to change your reservation to an earlier or later bus. Please make the request to our staff at the counter. If you are late and have missed the bus, you can use the next available bus. Please note that your reservation will not change to the next available bus automatically.
You can buy the voucher at our service counter at Suvarnabhumi Airport. Please visit our counter on the 1st floor, between Exit 7 and Exit 8. You can also purchase the voucher on our website http://www.elephantairportexpress.com
Our meeting point is located at the Airport on the 1st floor between Exit 7 and Exit 8. Please present your voucher / e-mail confirmation to our staff at our counter. You must go to our counter and check in your luggage at least 30 minutes prior to the departure time. Our staff will take you to the bus. Please note that we do not provide locker services at our counter and we are not responsible for any lost belongings.
Please send an email to our reservation team (firstname.lastname@example.org ) regarding your new departure date and time, or call …………… whatsapp…….. or visit our counter at the airport. Please note that vouchers are non-refundable.
Voucher and Fares
Adult: 180 Baht per person
Child (3-6 years old): 100 Baht per person
320 Baht per person
200 Baht per person
Infants under 3 years old who do not occupy a seat: free of charge.
There are several ways to buy our voucher :
a. Online on our website http://www.elephantairportexpress.com
b. At our counters at Suvarnabhumi Airport, Emquartier and MBK Center
c. At our partners at hotel concierges, online travel agents, and local tour desks
Yes, we accept payment through major credit cards including VISA, MASTER and JCB
The voucher is for specified routes, dates and times only. This applies to both single and round trips.
You can check-in up to 2 baggage per passenger (including carry on). Baggage must not exceed dimensions of 50 cm x 60 cm x 120cm, with a maximum weight of 30 kgs. Baggage exceeding the mentioned dimensions and weight will be charged an extra 100 Baht per bag.
Yes, there is an additional charge of 50 Baht per bag. You can check-in up to 2 extra bags per person.
Yes, if it is under 2 metres long.
Running Times and Delays
Yes, buses will depart as scheduled.
No, the flight will not wait for the bus. We are not responsible for any delays such as traffic congestions which are beyond our control. Please arrive at the airport early to check-in.